Privacy Policy

Introduction

At Bekasen, we take the protection of your personal data seriously. This privacy policy explains how we collect, use, share, and protect your information when you use our services and visit our website.

Data We Collect

We collect the following information:

• Contact information (name, email, phone) when you contact us or register for our services
• Information related to services you request or receive
• Usage data (pages visited, time spent, interactions) via cookies and tracking tools
• Technical information (IP address, device type, browser, operating system)
• Correspondence and communications you send us

How We Use Your Data

We use your data to:

• Provide and improve our services
• Communicate relevant updates and service information to you
• Analyze and improve user experience
• Send you marketing communications (with your consent)
• Comply with legal and regulatory obligations

Data Sharing

We never sell your personal data. We only share your information if legally required or with trusted third-party service providers who help us deliver our services, all subject to strict confidentiality obligations.

Data Retention

We retain your personal data as long as necessary to provide our services and fulfill legal obligations. You may request deletion of your data at any time.

Your Rights

Under applicable law (including GDPR), you have the following rights:

• Access to your personal data
• Correction of inaccurate or incomplete data
• Deletion of your data
• Portability of your data
• Objection to processing of your data

Security

We implement technical and organizational security measures to protect your personal data against unauthorized access, alteration, or destruction.

Cookies

Our website uses cookies to improve your experience. You can control cookie settings in your browser. Some cookies are essential to the website's functioning, while others help us analyze and improve our performance.

AI chat and history

If you accept AI chat memory, we create an anonymous session and save your messages locally and in a Postgres database so your history can be restored. If you decline or withdraw consent, local history is removed and the server session is deleted when it exists.

Analytics

We count page views server-side to understand which sections of the site are useful. No third-party cookies, no external tools (Google Analytics, Meta Pixel, etc.). The only data stored is: the page visited, the language, the country (from the CDN header, no IP), an anonymous fingerprint (SHA-256 hash of IP + user-agent rotating daily), device class (mobile/desktop), and UTM parameters if present. None of this lets us identify you personally.

Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us at:

Email: hello@bekasen.com